I want to give my grandaughter service

[Hutchie]

i bought the public mobile sim card  for my grand daughters phone I went all through the set up and have paid and her phone is saying unregistered sim

[Anonymous]

 @Hutchie : While you're waiting have you tried some of the suggestions?

[Hutchie]

not solved just waiting for customer service

[HALIMACS]

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@Hutchie wrote:

how do i open a ticket?

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@Hutchie if you've already tried swapping the SIM cards to see how they work in each other's devices, I would recommend doing the device check that @esjliv first mentioned.with your grandaughter's device.

Do that here:

https://www.devicecheck.ca/check-status-device-canada/

[Anonymous · Accepted solution]

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@Hutchie wrote:

how do i open a ticket?

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@Hutchie 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[esjliv]

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@Hutchie wrote:

how do i open a ticket?

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@Hutchie  - Customer Support is reached through submitting tickets, methods found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[Hutchie]

how do i open a ticket?

[darlicious]

@Hutchie 

Have your granddaughter remove the sim and check the sim slot for any dirt and debris. Then reseat the sim and see if it sits a little loose in the sim tray. If so she can use a little paper shim or a little tape to secure it in the tray. Ensure no tape is in contact with metal conductive side of the sim card.

[CountyDownIeUk]

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@softech wrote:

@Hutchie   Did you confirm PM charge your credit card?

Try to reseat the SIM one more time (power off, take it out for a minute, put it back in and power on)

If it still fails,  no worry, it is likely a SIM provision issue, open ticket with PM and they can solve it quickly

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

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Also did you request a port during the activation process. If yes, from what carrier?

[esjliv]

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@Hutchie wrote:

i bought the public mobile sim card  for my grand daughters phone I went all through the set up and have paid and her phone is saying unregistered sim

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@Hutchie 

Did you reboot your phone after activation?

Also, perform a reset of the network settings.

Try the SIM into another phone to see if services work.

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

[softech]

@Hutchie   Did you confirm PM charge your credit card?

Try to reseat the SIM one more time (power off, take it out for a minute, put it back in and power on)

If it still fails,  no worry, it is likely a SIM provision issue, open ticket with PM and they can solve it quickly

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there