I want to cancel my subscription and cancel my payment

[diana_spirit]

Hello! I want to cancel my subscription and cancel my payment

[hTideGnow]

---

@diana_spirit wrote:

I want to return my account because my payment still in process

---

HI @diana_spirit  

PM is prepaid provider and usually do not provide refund.  However, if it is a new activation, we heard people with success.  So, submit ticket with CS agent

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or some people would check with credit card and see if they can do anything there

[diana_spirit]

I want to return my account because my payment still in process

[hTideGnow · Accepted solution]

HI @diana_spirit 

you can cancel it by stopping Autopay.  Login My Account, Subscription & Add-on, Manage Subscription and disable Subscribed

[softech]

@diana_spirit 

To "cancel" the subscription, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[mojorising]

Are you porting out?

 If you’re porting out, the account will be cancelled as soon as that’s done. 

Or log into "My account" and select "payments" and turn off subscription/auto pay.