I want to back to publicmobile

[taylor]

I left PM to Fido almost 3 month. Now I want to back to PM.I ordered a new PM sim card.I active my account online this morning but can not activation.Wireless Number Transfer alway failed.Pls help me how to fill out:

Authorization Name

ESN / IMEI / MEID

Alternate Phone

[Luddite]

@16ramanan Fongo ports can take 7 - 10 days. Just keep using it until it stops,

[16ramanan]

This is taking longer than expected, but hopefully by tmmw. @Mary_M thanks for all your help and support. 

[Luddite]

@16ramanan You will need to wait until tomorrow for a response. @Mary_M has left for the day.

Hopefully you will have service from Fongo untl the port completes.

[Mary_M]

Hello @taylor

Thank you for your patience.

I have already responded to your message.

I'll need for you to private me with your complete shipping address. I'll send you a new SIM card and only then will we be able to activate your services and port from Fido.

I look forward to your reply,

Mary

[taylor]

I still not receive your message

[taylor]

I can not order now.

Server Error in '/' Application.

[16ramanan]

Hi Mary,

I'm having a similar issue. I've PM'd you please assist as soon as possible. As I think Fongo is just giving us more bottlenecks to port. 

Thanks,

Ram

[Mary_M]

Hey @taylor

Hang in there. I'll have a look at your account shortly and I'll send you a private message.

Thank you for your patience,

Mary

[taylor]

Just did again and still "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance." Who can help me?My phone# is***********. Thank you!

[srlawren]

Hi @Mary_M, can you please assist @taylor with processing a port request back from Fido to Public Mobile?  Something is preventing it from processing, so Taylor will need your assistance to diagnose the issue.  Thank you!

[taylor]

Everthing I filled out is right,but still "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance."

[srlawren]

Make sure you spell, space, and punctuate your name exactly the way it appears in your Fido account or statements, for the Authorization name.  

[taylor]

phone number I use a new one and after check I write back my current phone number.Authorization Name is my name or Fido? Alternate Phone I think is my home telephone.

[JaK]

Authorization name is mandatory, but I'm pretty sure Alternate Phone Number isn't.

[benchen5]

---

@taylor wrote:

I left PM to Fido almost 3 month. Now I want to back to PM.I ordered a new PM sim card.I active my account online this morning but can not activation.Wireless Number Transfer alway failed.Pls help me how to fill out:

Authorization Name

ESN / IMEI / MEID

Alternate Phone

---

I believe the only mandatory field of the 3 you listed is Authorization Name and Alternate Phone (this could be your home phone# if you have one or work#). IMEI is not necessary. Make sure you reference your most recent Fido bill and enter the correct Account# and your name exactly as it appears on your bill.