I want my money refunded

[Amanda]

My cell phone has not been able to make local calls or recieve Any calls since July 7th please have my 148 dollars refunded I have lost work and many important calls. I recieved a new SIM card but am afraid to activate it as I have had no support from this company I had a medical emergency and could not even call my doctor please refund the 140.00 now to my account . I don't trust your company and I don't have money to throw away

[Rockdaddy22]

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@adeagbosolomon wrote:

my account name is xxxxxxxxx@yahoo.com, public mobile charged my account on Nov 18 2017.  64.41 CAD .  Please i will like you to refund my crdit card  account or credit my public mobile account . 

Thank you 

solomon

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Do you mind telling us what’s wrong so we can maybe help?

[Luddite]

@adeagbosolomon You will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

[adeagbosolomon]

my account name is xxxxxxxxx@yahoo.com, public mobile charged my account on Nov 18 2017.  64.41 CAD .  Please i will like you to refund my crdit card  account or credit my public mobile account . 

Thank you 

solomon

[Rockdaddy22]

I agree, seems reasonable.

[imm1304]

@dgeorge, its best to talk to the mods about your situation.  Regardless of how long it takes them to reply, they would do their best to resolve this for you.  FYI:  I think your request within the context you just gave is reasonable.  Good luck!  

[dgeorge]

it is not fair for public mobile to charge my card twice. this happened 3 months ago. they should have put the money back into my account not the wallet. 

[Rockdaddy22]

Then there's no refunds. It's a prepaid service.

[dgeorge]

I had to switch companies for personal reasons.

[Rockdaddy22]

Why did you switch?

[dgeorge]

I switched companies and public mobile closed my account. there was a blanace on my account that was not refunded. Please refund me back my $144 that was charged on my credit card. 

[achong604]

Yeah I was pretty bummed too but I was able to reactivate my old number and just run on my old carrier for a couple weeks before the port finally went through. I think in total it took 20 days before I had my number ported over. Also my cycle didn't get reset as mentioned by another user.

I'm dealing with not being able to log-in to my self serve account now. I guess you really do get what you pay for when you go outside the big 3 or their subsidiaries.

[rsbaher]

IM SO VERY FRUSTRATED WITH PUBLIC MOBILE. SERVICE US TERRIBLE AND YOUR PEOPLE SKILLS ARE DISGUSTING. WHERE IS MY MONEY? IT HAS BEEN OVER 7 BUSINESS DAYS AND NOTHING. NO ONE HAS RESPONDED TO ANY OF MY MESSAGES.

[imm1304]

@achong604, 

They reset so day 1 is the day they resolve your issue and re-submit the port request on your behalf.  This is a goodwill gesture without even us, the customers, asking them... because they are delayed in responding to the help requests.  

[achong604]

Hi @imm1304

That's good to know but will they reset my cycle even though my public mobile line is active? I'm losing days here due to not being able to port.

[imm1304]

Hi @achong604,

While you wait for a resolution, just wanted to point out that you are not going to lose money for the days you waited.  PM staff reset your 90-day cycle to start from the day they activate your new line.  

The refund request etc you can sort out with the PM staff directly if you wish to.  

Hope you get a solution to this very soon now.  

[achong604]

Hi Mary,

I would also like my money refunded. I have not recived a response in a week and am currently running two active lines due to failed porting or my number. I am not getting any service and am paying for something that I have no use for.

Please get back to me ASAP.

Thanks.

[noid]

It's a little frustrating for some of us waiting days without a response to see this thread where people make a stink and get a response/pm within 24 hours.

I still can't get a connection to the mobile network, and I haven't even initiated a port request yet.  There really needs to be a better process of working the outstanding items before tackling the new ones.

With the last few days of this promo wrapping up there will be more new users with issues and some will jump the queue for help.

[Rockdaddy22]

We'll then go to Fido

[Rockdaddy22]

Does your old sim not work?

[gbokodi]

lost a client today..........phone can't recieve calls...........client could not buzz in

100$ loss........no big deal.............no sight in fix.......nobody to message.......its cool

[irex]

I also want my money refunded. I signed up this morning and have had no responses to my numerous requests for help on this widespread activation/# porting error.

Since this seems to be the place to get a response, can a mod please contact me with information on how to get my credit card payment refunded immediately? I rely on mobile service constantly for my job and can't afford another day without the ability to send and receive texts and emails.

I would prefer this problem was resolved for me before tomorrow morning, but if not I will be going to Fido to get my number and phone service back, and then contacting my credit card company.

[cbrguy]

yes, thank you @Mary_M 

[michellem]

I have activated my SIM at around 1 pm today. It has been 3 hours and my PM has not connected to service.  However, my telus SIM is no longer being reckognize.

Please advise how much longer this will take.

I see this problem as recurring for many new users

[Rockdaddy22]

@Mary_M working hard as always 🙂 Thanks Mary for taking a look at these cases.

[Mary_M]

Hey @Jtn @cbrguy @rsbaher @iwearsuits

I have sent you all a private message, please view it 🙂

Mary

[Rockdaddy22]

Exactly

[cbrguy]

I tried to call but got railroaded that im from Ontario and there is nothing similiar to this plan avialable.