I transferred my number but today it changed.

[Karlos1]

I came from Virgin Mobile, I transferred my number a while ago and now it changed to something else with a text from Public saying it didn’t work. 

[softech]

@Karlos1 another thing to check, login your Virgin and see if your account is active still.  If it is, another indication the port was never completed

If that is the case, you can login PM My account, go to Profile page, click Transfer and re-request porting. But this time, after put in the request, put the Virgin sim card back, wait for Virgin to send you a text asking for you permission to port, you will need to reply Yes within 90 mins

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

[Karlos1]

Thanks, I’ll do that right now. I appreciate the quick response. 

[softech · Accepted solution]

@Karlos1 is today exactly one month after the transfer?? Sound like the transfer was never completed. If a porting request was not completed after a full month , On will void the request and randomly assign you another number. 

Were you ever able to receive incoming calls since joining? If not, that could indicate an incomplete porting as well

There is a number to call to talk to live support,  they can confirm if porting was ever completed .  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed