I started my plan yesterday, I am still not getting data

[pennyang]

Dear all, 

I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for answering my question! 

[pennyang]

Thank you all for trying to help me.

I still cannot get any data for 72 hours since I changed my plan to Public Mobile. There is no portal I can contact, I get no reply from the moderator for more than 48 hours. I tried everything. 

[popping]

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@pennyang wrote:

@popping i couldn't find the MMS setting

thank you!

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Read the iPhone 6s instruction with a session on setting up MMS on iPhone 6s.

https://apn-canada.gishan.net/en/apn/public-mobile/apple-iphone-6s

[Tarah-gve]

I used to work for Apple and you have certainly done the first trouble shooting steps that apple would ask you to do.

The last restort is doing a back up to icloud and then a full restore.

If that doesn't work you can call in to Telus and speak with there tech department.

[pennyang]

@popping i couldn't find the MMS setting

thank you!

[popping]

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@mimmo wrote:

@popping I always have trouble finding the Apn settings 🙂 

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iPhone APN settings, if allowed by PM, can be found at

• Settings > Cellular > Cellular Data Options > Cellular Network
• Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

[pennyang]

I couldn't find the MMS setting on my phone under cellular data settings

[pennyang]

I just sent it, thank you

[glemlin]

As stated, it's likely you need to manually configure an APN.  Steps without having to check another topic:

1. Touch Settings 
2. Touch Cellular.
3. Touch Cellular Data Options.
4. Touch Cellular Data Network.

Name: Public Mobile
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80

Once those are in, hit save and select it.

[pennyang]

yes, I did. 

[austinhuang]

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@pennyang wrote:

Dear all, 

I have an IPhone 6s, I can call but I have no data access. I have updated iOS, reinserted SIM card, restarted my phone, turned on and off airplane mode, all the above done several times, but I am still not getting any data. Thank you for answering my question! 

---

Open browser and go to any webpage.

• If you get the zero balance warning page (https://publicmobile.ca/en/on/zero-balance) then it's an account issue. Check your self-serve account and Ask a moderator (Can take up to 48 hrs, 1 message at a time).
• If it's a browser error, then it's a device issue. Check your APN settings.

[mimmo]

@popping I always have trouble finding the Apn settings 🙂 

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[popping]

@pennyang

You are doing the right things to troubleshoot the problem.

Check you APN setting.

https://apn-canada.gishan.net/en/apn/public-mobile

[mimmo]

Did you set up your Apn settings?