07-11-2024 07:50 PM
I am leaving PM and switch to another provider, I need data to use while waiting for the new sim to arrive so I ordered add-on 200mb from PM, they took my money but never give any data, can I sue them???
Solved! Go to Solution.
07-13-2024 10:29 AM
thank you, now I got it
07-13-2024 10:27 AM
hi @Kennyvu
is your PM service still active? you can receive regular sms from others and just not the porting authorization text?
07-13-2024 10:21 AM
Roger has sent request to PM many times but hasn’t received any response from PM, I send tickets to PM customer service, no response too
07-13-2024 09:49 AM
@Kennyvu Your public mobile account needs to be active to port out . And leave the PM SIM card in the phone to reply YES to the confirmation text to port out . Once you have successfully ported number out it will automatically close your PM account . But you need rogers to re start the porting request after confirming that PM account is still active
07-13-2024 09:44 AM
I have switched my phone to Roger and and wanted to keep my number, Roger did send request to PM many times but couldn’t get approval from PM, why PM kept delaying but didn’t let me go????
07-11-2024 10:18 PM
It did not even show on purchase list, my previous balance add-ons still not even used up too
07-11-2024 10:03 PM
HI @Kennyvu
if they are all used up, it will be gone
did you check the usage history? after you bought the data, it will show
but use Incognito/private/secret mode to check. And also, the usage history won't posted until after midnight. So, best to check tomorrow morning
07-11-2024 10:01 PM
it didn’t even showed on the list
07-11-2024 10:00 PM
200 Mb is not a lot of data, could be you used up quicker than you thought
07-11-2024 10:00 PM
Yes my plan is still under normal operation
07-11-2024 09:58 PM
Yes I bought extra data while waiting for Roger sim to deliver, PM just take the money and sold me 200mb data, but it os disappeared next day same as how they withdraw the loyalty bonus data
07-11-2024 09:42 PM
I see OP is planning to leave, i checked and notice OP was not happy with the lost of loyalty bonus after downgrade.
Look like OP downgraded and now now enough data to use, buy extra 200Mb. But I don't see why OP cannot use it. And other than expressing his frustration, OP never really tells us what was wrong.
07-11-2024 09:38 PM
Is your plan active? You can't use add-ons if your plan isn't currently active.
07-11-2024 08:56 PM
I may make a clip and upload it to youtube, let many people know how bad this company is and hopefully no one get cheated by this company 🤔
07-11-2024 08:43 PM
$5 is small, this can spoil a reputation of big companies
07-11-2024 08:42 PM
I bought the add-ons, nothing related to mobile plan
07-11-2024 08:41 PM
What is your current plan?
07-11-2024 08:37 PM
The customer support just don’t care and just says that I used up all of them, I took all screenshots to prove that no 200 mb add-ons added by PM, it’s the robber company
07-11-2024 08:24 PM
You could try . But you probably just be wasting your money doing it. Have you tried contacting them?
07-11-2024 08:05 PM
i am currently with PM, just going to part away with this cheating company
07-11-2024 07:55 PM
You don’t have a SIM card, means your phone is not working, is it correct? How do you use your add-on data without a phone?