I purchased a data add on. I’m out of regular data and the add on won’t work

[dust2dust]

Oh you "bought" it with points. I seem to recall that redeeming points has a delay. You said you see it in your list of add-ons so it seems to be there. ??

[Handy1]

Hi @Johnslick  here’s how to get support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Johnslick]

@CS_Agent  can you resolve this please? Reset network settings etc nothing has worked. Either refund me my points or figure out the issue. 

[hTideGnow]

Hi @Johnslick 

your voice call works?

Play around with the network mode, change to 5G , 4G and 3G and see which one works.  Thinking if it is network problem

and you can Reset All Networks too

[softech]

@Johnslick 

are you testing the data on one app only? try to toggle the mobile data and try using differnet app.  Make sure the app you testing is enabled for data on the Mobile data screen

[Johnslick]

It’s an iPhone so no data limit is set. I’ve tried restarting, and in incognito mode it still shows 0/1gb used. 

[hTideGnow]

HI @Johnslick 

reboot the phone first

and make sure no data limit on your phone

[softech]

@Johnslick  

login to My Account again using Incogntio mode and confirm if the new addon shows there

if so, reboot the phone once and test again

if you are on Android, disable the Set Data limit:

[Handy1]

@Johnslick  First try rebooting the phone and see if that helps . If you haven’t already