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I ported my number to a new provider Aug 28

RS7
Good Citizen / Bon Citoyen

Account #1 I have already been billed and payment taken out for this months billing cycle through auto pay. Will i be charged again next month in september on the 20th since the account is now closed. I am no longer with public mobile as of August 28

Account #2 The second account is also ported to a new provider and the new billing cycle starts August 31 2023. I want to know if ill be charged money automatically for upcoming payments as i am no longer public mobile customer. 

8 REPLIES 8

RS7
Good Citizen / Bon Citoyen

Thanks just did send them message

RS7
Good Citizen / Bon Citoyen

Thanks just did

See that clickable link in the reply just prior to your reply?

RS7
Good Citizen / Bon Citoyen

How do i contact support to remove cc on file.

Handy1
Mayor / Maire

@RS7  With this link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27
Mayor / Maire

@RS7 

If you port out before a couple of days before your renewal date. You shouldn’t be charge for the following month.

Don’t wait until the last day just encase there are issues with porting out.

Remember PM is a 30 days cycle not monthly cycle.

RS7
Good Citizen / Bon Citoyen

How do i contact support to remove creditcard on file

Handy1
Mayor / Maire

@RS7  If you successfully ported out your number from PM that will automatically close your PM account and you shouldn’t be charged again . You can also contact support and ask them to remove the credit card info on file immediately also 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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