I order Us roaming text, talk, and 200 mb data...

[stefdav55]

I am getting the talk and text but not the data. I am traveling and this is BAD when I am trying to find things I need on the road. It shows on my acct that I should have all three. What do I do? I am already 4 days into this.

[stefdav55]

Thank you everyone for your support and help. I think I will try to see if the extra data I just ordered works. Thank you for all of you help!!!!!

[stefdav55]

Yep! I just bit the bullet and added another 200 mb data. Maybe that will work.

[darlicious]

@stefdav55 

Do you have a balance in your available funds?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[stefdav55]

Oh Man........................Maybe I screwed up. I purchased the talk and text and then the data add ons and then the day before they expired, I re-ordered them because I was afraid to be without them in the states. I think maybe I am lucky that I am getting talk and text. Darn!

[darlicious]

@stefdav55 

You can still see the US Roaming data counter?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[stefdav55]

It says I have it. I only just 2 days ago renewed it all so I know it should be there

[darlicious]

@stefdav55 

You can purchase another US Roaming data add on. You just cant purchase the same add on and don't purchase another add on with a talk feature as it will interfere with your current one...FYI.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[dust2dust]

Do you see mention of roaming data in your my data & add-ons on your overview page? Maybe you used it all. 250mb is not a lot of data.

[stefdav55]

...and then it says there is no internet connection.

[stefdav55]

Okay...I did that but it's the same. It just buffers until it says it timed out.

[dust2dust]

Turn off wifi, turn on data - can you get to a web site (preferably simple to not download a bunch of crap).

[stefdav55]

LOL! I should know to reboot but I didn't think of it. And I won't be able to tell if it did indeed work until we leave this motel tomorrow. I guess I'll have to wait. Darn!

[stefdav55]

I will reboot right now and see if it does anything.

[stefdav55]

Yes I have roaming enabled. I am getting talk and text...just not data. I am using T-Mobile

[darlicious]

@stefdav55 

Have you....

1. Enabled roaming.
2. Rebooted your phone.
3. Manually chosen either at&t or T-Mobile?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[NDesai]

@stefdav55 Do you have Roaming option turned on in network settings? Does your phone connect to AT&T or T-Mobile network at all? 

Edit: You might want to go through these troubleshooting steps: https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roam...