11-18-202408:17 PM - last edited on 11-19-202401:51 AM by computergeek541
Recently I transfered from one provider to PM paid for tariff, error when activating the PM eSim. Now Im stuck without any signal, connection or data. I need to talk to someone from agents to help me to sort this issue asap, please.
PM is an online service so there are no live communication with a CS_Agent.
If your old carrier cancelled your account before you ported over to PM. Your old number can’t be ported over. Your old carrier account need to be activate before it can be ported. You need to contact your old carrier first and activate your account before PM agent can help you port over.
hi @Lenka1988 if your PM sim has no signal or data, that is simply an issue with the PM setup, nothing to do with your old carrier (although you might also have an incomplete port problem)
to get this all resolved, please message support by direct message:
you could just activate a new account but take a new number for now. Then, if Customer Support can help, you can transfer the number. Use this link to message Customer Support...
they'll want your name, PM acct number, ph number, PM pin number...whatever else you can provide. Then watch the little envelop icon on top right side of page will be highlighted when they do respond.
