I need to talk to a CS_Agent

[derek99]

I need to make changes to an existing account. It has taken hours to get to the stage of possibly contacting a human, The chatbot is a totally useless and obstructive thing, putting me into loops without giving me any information.

I may have to start again with a new provider if i can find one that is willing to give support.

[esjliv]

@derek99 - no talking only messaging here at Public Mobile. 

What changes are you trying to make? Are you able to log into your My Account or mobile App?

[XionBunny]

You can message them directly here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@derek99  Here’s how 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<