Need help processing payment

[TracyXia]

Hi, 

I am a new customer to public mobile and I am having trouble processing my debit payment despite with the right information, who should I contact for help?

thanks!

[Handy1]

@TracyXia  Please 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[softech]

@TracyXia   you can wait an hour again and try to use Incognito mode to login My Account and try making the payment again

Or if you know the 4 digits account pin, after waiting the hour, use *611 and try to make payment there

But if you need support to further investigate, please open ticket by message them directly here:

              https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@TracyXia 

Private message (envelope icon) a CS_Agent on your computer or tap on your  avatar to right then Messages and private message them on the pencil/paper icon.

Is it a Canadian debit card? A CS_Agent should be able to help you.