I need to remove my credit card information from my account

[ireneleal33]

I need to remove my credit card information from my account

[darlicious]

@ireneleal33 

If you like the option presented by @dust2dust then contact me via private message and I can share the details of a $0 gift credit card to replace your payment card on file.

If you have a $$ rewards account and plan on abandoning your pm account I actively seek these accounts to takeover and pass along to members of society on limited or fixed incomes to ensure they can stay connected at minimal cost of at $15 - $7(rewards after 5 yrs)=$8. If you wish to donate a rewards account you no longer need to someone who will really appreciate it please contact me via private message. Thx!

[Handy1]

@dust2dust @That’s smart ! Good call 

[dust2dust]

A workaround is to replace the registered card with a zero balance visa gift card.

[Handy1]

@ireneleal33 @You need support in this case 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[softech · Accepted solution]

@ireneleal33 only PM support can help with that.  Please open ticket:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Quigley]

@ireneleal33 

You'll have to get a Customer Support Agent to do that for you.

Use the Chat Bot Simon to get a service ticket started first.

The link is at the bottom of this page.