I need to open a ticket for the self serve password reset

[Efim]

Reference number!  xxxxxxxx 

[esjliv]

@Triguy - just curious, were you in the middle of your post, and just did not hit post for a few minutes, and missed HALIMACS post? 

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[esjliv]

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@Efim wrote:

Reference number!  xxxxxx 

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@Efim  - if you had too many failed attempts to log in, or reset your password, you may have temporarily locked yourself out.

Wait 15 minutes, then try again. When you do try again, clear your browser's cache/cookies, and open a tab in incognito mode - this and help with finicky things.

EDIT - yup, as Halimacs has at the end of their post.

Then try the Forgot your password option again.

If still having issues you will need Customer support assistance, see methods provided by  @HALIMACS 

[HALIMACS · Accepted solution]

@Efim 

Contact the Customer Support Agents to request they assist you with this process if you're experiencing problems.  To contact a CSA, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

If your  password reset didn't work on the first try, you could also try clearing cache and cookies, open an incognito tab, and try again in about 15-20 minutes.   You might also want to try a completely different browser on a completely different device.