06-07-2023 06:39 PM
I signed in to my account and bought a different plan awhile ago. I then noticed that it had that I still live in BC so I went to try and get figure out how to change that as I now live in Alberta. It took me to a place that wanted me to submit a ticket but it would not let me and wanted me to sign in to the community. When I tried to do that it wanted a nickname so I put my user name in which I think is my nickname and it then said that than nickname was already taken.
Solved! Go to Solution.
06-07-2023 07:11 PM
I see a refund as unlikely. Telus will be remitting the full amount of taxes collected. The change (assuming that you're willing to change phone numbers) will take effect for future renewals.
06-07-2023 07:04 PM
Thank you all for your help.
06-07-2023 07:02 PM
Hi @cecile1993 since Chatbot ticket has not been working well, best to submit ticket to CS agent via message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-07-2023 06:50 PM
The very last bit in the reply above from handy1 would be the easiest. You will need to answer some verification questions when they get back to you.
06-07-2023 06:49 PM
Thank you for your reply. What is the easiest way to send a private message if you need help. I find this site very complicated when you want to message for help.
06-07-2023 06:45 PM
Your address does not matter to PM nor it affects taxes you are paying.
Taxes are determined by your AREA code so if you wan to pay less taxes you would have to change your phone number to province which has less tax.
I from ON could pay less tax if I chose are code from province with lower tax but it will weird to live here and have number from other province. Not everybody have unlimited Canada wide calls so most people would never call me then.
06-07-2023 06:42 PM
Taxes are based on the province that the area code belongs to. It sounds like you still have a BC number.
A trick for you would be to buy vouchers in stores and only pay gst.
06-07-2023 06:41 PM
@cecile1993 You need to contact support to get your old community name back easy fix
as for your address you can change this in you my account in the profile tab hit pencil next to you name and the option will be there or you can ask support to do when you talk to them about your community account needing to be linked
Message support directly