I need a new esim

[Auctoris]

My account does not work I need a new esim. How can I get a new one from customer service?

caroline

[Handy1 · Accepted solution]

@Auctoris  Try this link then 

private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Auctoris  Also is the iPhone a XS and later ? Anything iPhone  before that is not eSIM compatible . If you accidentally deleted the eSIM you would need to get a physical SIM card to replace it 

[Auctoris]

This solution does not work

[Handy1]

@Auctoris Please 

message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[Auctoris]

The email does contain the code but it does not work. My iPhone says it can’t isnstall it and there is no way I can contact customer support. I tried everything, I am desperate that I lost my phone number.

[Handy1]

@Auctoris  Check you welcome email from PM the QR code should be there . And scan it . If you need further  help from support please

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437