I missed message authorization.

[Brucecheung]

I missed the Lucky Mobile authorization message, and now my port appears to be stuck. Can make calls and network, unable to received call and message now  My Lucky service has already expired. Can you re-initiate the port or tell me what the next step is?

[slusagm]

Yes, Public Mobile cam reinitialize the port request, but you have to pay to resume Lucky service first as the service must be active to port  out a number 

there is a porting assistance team you can call and they will help. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[BKNS27]

@Brucecheung 
Unfortunately, your Lucky account must be active to complete the porting over to PM. You need to contact them to temporary activate your account so Lucky can resend the confirmation text to the Lucky SIM for you to reply.