The customer has stated the number is on a Koodo postpaid account. There's no reason to check number porting elibility to Public Mobile. In any event, checking to see if a Koodo number can be ported to Koodo using the Koodo website will only result in an error message.
@pkp2009 Yes because you have Koodo pre paid number by the looks of it . In that case you need to pick a temp PM phone number and activate then contact support to transfer the number for you
