09-19-2023 05:15 PM
Once a month or so I receive a text inviting me to sign up for self serve, but I did that when I first switched to Public Mobile. Is it not just the same as signing into my account?
Public Mobile here. A friendly reminder you havent signed up for self serve. Here you can check your plan details, purchase add ons and more. Sign-up today https://selfserve.publicmobile.ca/
09-20-2023 11:00 AM - edited 09-20-2023 11:09 AM
@Andrew28 I’m just a customer like you trying to help . You can use this link to support for an explanation
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
add and what part was not helpful @Andrew28 my first or second reply . Read whole thread my responses should then make more sense to you
09-20-2023 10:58 AM
I get the same annoying text message every month. Something is wrong with the Public Mobile backend.
09-20-2023 10:57 AM
That is not helpful
09-19-2023 10:06 PM - edited 09-19-2023 10:07 PM
@xtremeleafan1 Be sure to tap the option that says this is a trusted device also when you do , if on safari it should remember you and not ask for code again
09-19-2023 10:04 PM
I am asked to enter the eversafe code sent via text whenever I log in. I'll just not worry about it as my account is available to me regardless....:)
09-19-2023 05:25 PM
Someone else on this forum asked that same question not long ago, because I also get this text every month just before renewal day. As long as everything works, it's not a problem, just an annoyance to receive messages that you don't need.
09-19-2023 05:16 PM - edited 09-19-2023 05:17 PM
@xtremeleafan1 Have you created the new ever safe ID that was introduced few months back ? If not everyone needs to do so before logging in again there’s a new app too