09-17-2018 09:37 PM - edited 01-05-2022 05:42 AM
10-15-2018 01:01 PM
you can send private message to mod
https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437
10-14-2018 10:37 PM - edited 10-14-2018 10:39 PM
@Gayleeddy wrote:How do I contact someone? I got the buy the first month get the second free but I received a text telling me the amount will de deducted from my account on the 16th when this month is supposed to be free
If you log into your self serve account you should see a credit equal to the plan cost you spent on September 16 (that particular promo was on on the weekend of September 15/16 for activations at a retailer https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-From-September-15-to-16-Get-...)
The text message from Public Mobile is the generic reminder that the renewal date is coming up and that you need to top up if you don't have available funds and are not on auto pay.
On renewal the system first applies any available rewards, then available funds, and if there is still an amount due it gets it from the registered credit card. If there is no card on file or the payment bounces and rewards and available funds are not enough, the plan will not renew and becomes suspended.
Future dated plan changes have to be done on the day before renewal the latest.
You have 90 days to reactivate your suspended account before it is closed and your number lost.
10-14-2018 04:46 PM
@Gayleeddy wrote:How do I contact someone? I got the buy the first month get the second free but I received a text telling me the amount will de deducted from my account on the 16th when this month is supposed to be free
When did you activate you plan? What was the last day/time for the free month promo?
10-14-2018 04:42 PM
How do I contact someone? I got the buy the first month get the second free but I received a text telling me the amount will de deducted from my account on the 16th when this month is supposed to be free
09-18-2018 10:21 AM
I have not been a customer for long but I can assure you I've been watching public mobile promos closely. A new one will come out soon I'm sure. Hopefully one similar comes out soon! sorry you missed it!
09-18-2018 06:51 AM
@fonzy35 I know how you feel. Except I got that promo but then missed the $25 referral credit by a day. There are lots of promotions going on all the time. You only need to wait for it.
09-18-2018 02:35 AM
@fonzy35 wrote:I'll for free sim card and free months for a $10 plan
I'll point out that for the $10 plan, the most recent online promotion was better than the in-store promotion. The in-store was $0 SIM and first month credited back. The online was $10 SIM and $25 credit (if you gave an existing customer as a referral).
For (say) the $40/4.5GB plan, the in-store was better, $40 credit to the new customer, while the online was $15 net credit (after SIM purchase) to the new customer. For the $10 plan, the online offer was better, though you had to ask an existing customer for a referral.
=aw
09-18-2018 12:54 AM
There will probably be more promos to come as Public Mobile is still in the phase of getting the word out and is actively finding ways to compete with other providers like chatr
09-17-2018 11:02 PM
Yeah they just had a different promo on at the beginning of September before that one took effect, and that's the one I grabbed. They are always changing. The good news is, it's Q4 for most telecom companies, so that means that competition for your business from now until Christmas is going to be fierce! Even if you don't wait, honestly the savings of Public being the cheapest out there may offset other small bonus' you may lose compared to how much you save by not paying elsewhere.
09-17-2018 10:52 PM
I remember when there were no promos. Then Fall 2016 happened. Still on that promo 🙂
That was also when sims were still free.
SIMs should still be free because we can’t use our phones without them. SIM charges are just a cash grab for the carrier. I will always attempt to negotiate a free SIM.
09-17-2018 09:58 PM
These free sim and second month free promo's seem to be monthly. I joined during the July's. Then during August, it wasn't promoted but they had the same deal. And again last weekend in September.
It will probably happen again not that far into the future.
09-17-2018 09:55 PM
I'll for free sim card and free months for a $10 plan
Thanks guys for your answer
09-17-2018 09:53 PM
You never know, there might just be another flash sale this weekend 🙂
09-17-2018 09:42 PM
@fonzy35, these things happen. Use the down time to order a SIM card and ready yourself for the next promo. If the future is like the past, you will see a promo just around the corner.
09-17-2018 09:39 PM
Just be patient. There have been many different promotions recently. Hopefully in the next week or two....