I have unlimited minutes but my phone is saying I used up all my minutes. What’s happening?

[computergeek541]

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@Simonsung wrote:

Confirmed and it says unlimited minutes but when I tried calling, it says I have used up all my minutes. Where is the chatbot link?

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If you dial a 1 before the area code, can you place calls?

[Simonsung]

Thanks will try that. 

[Simonsung]

Tried that already

[softech · Accepted solution]

@Simonsung 

you tried to power off the phone for 5 mins first?

In case you need chatbot to open ticket, or message support

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

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2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

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**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Simonsung]

Confirmed and it says unlimited minutes but when I tried calling, it says I have used up all my minutes. Where is the chatbot link?

[dust2dust]

Can you try the sim in another phone?

[Simonsung]

 

[Simonsung]

Tried and it didn’t work. 

[softech]

@Simonsung   Try turn off your phone for 5 mins, then restart it and see if it works again

[will13am]

@Simonsung , that does not seem right.  Just to be sure, please check your account using incognito mode on the browser to make sure you have a plan with unlimited calling.  If the plan is confirmed and you are not able to complete a call, then initiate a support ticket using the chatbot link and have the account looked into.