I have slow internet whenever i am using public mobile network

[Sweta]

I tweeted and public mobile wanted me to send message. I am using community for the first time. Internet is very slow, i have noticed that whenever i use public mobile network, i cant post my tweets,social media, emails are slow too.. It keeps on searching. I use bell wifi all the time but when i dont have wifi i noticed the difference lately how slow is public mobile. 

[cricketfan]

Maybe your bell Wifi is blazing fast. Comparing to that, you might think PM net is slow or laggy.

[photosbydan]

What are your speeds measured in? You left that part out.

63kb/s is really slow...

63mb/s is really fast...

[StrongRad]

You might want to go through your phone and check your apps and verify what apps are currently using data.. perhaps something is bogging you down by sucking up a bunch of your bandwidth without you even knowing it. >.<

[Sweta]

I checked my brother's public mobile

Upload is 5 and ping is 90ms

I have issues with upload most of the time. 

[srlawren]

@Sweta if you're comparing to a WiFi connection on a strong cable or dsl connection and expecting near equivalence, you're going to be disappointed.  ~63 downlink speed is actually quite good.  The upload speed is slow, but it's always slower on mobile data.  I'd expect a bit higher though.

[NDesai]

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@Sweta wrote:

Thanks did the test

Download-63.68, upload 1.33, ping 18

My wifi from bell

Dl-84.67,ul-91.33,ping-4

See the Diffrence?

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With that speed, you shouldn't experience slow data internet. May be tether it to your laptop, tablet or any other phone, and see if you experience the same slow internet. 

[Sweta]

Thanks did the test

Download-63.68, upload 1.33, ping 18

My wifi from bell

Dl-84.67,ul-91.33,ping-4

See the Diffrence?

[srlawren]

@Sweta here's a link to the Ookla speed test for Android, as suggested by @R47

Assuming your G6 is indeed a north american variant, and is set to connect to LTE, as others have suggested checking, there isn't any good reason i can think of that you'd have consistently slow speeds.  Looking forward to hearing the results of your speed test(s).

[will13am]

Having universally slow speed is unusual.  Where the towers are heavily loaded or reception strength is low, speed can be slower, but even then it should be usable.

[photosbydan]

The cache clearing is definitely a good start.

I'd be cautious of the speed test as well when you're using data.

Let us know where you're located as well, could help understand the issue.

[R47]

Go settings > more > mobile network > preferred network > make sure it's LTE preferred.

What's your signal level? Does it say LTE or H+ in your network bar?

Try a speed test, my preferred one is the Ookla speed test app. Though do note, if your data is working, it'll suck up ~150mB. 

Go settings > about phone > status > Sim status - What does it say there? (screenshots would help)

[Rockdaddy22]

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@Sweta wrote:

Phone LG 6

Service LTE 120days full speed

Reception is slow everywhere usually 

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Have you performed a speedtest lately? If you don’t mind trying a couple tests and letting us know the results, that would be great. 

[Taekgun]

I'm assuming you're using North American version of the phone, you have the proper bands to support data.

You may need a mod to look at your account to make sure there's nothing going on in the back end of the systen that's affecting data speeds.

Click this link: @CS_Agent, send them a message including your name, account number, and an explanation of what's going on and they can look into it for you.

[StrongRad]

Does it eventually load whatever it is you're trying to do? Or does it never end up loading..

There's potentially a cache issue at play.. Here's a link to a walkthrough on how to clear out your cache for your phone..

LG Cache Fix

You could try that first, since many times the easiest solution is the most overlooked one.

[Sweta]

Phone LG 6

Service LTE 120days full speed

Reception is slow everywhere usually 

[Taekgun]

@Sweta

Sorry to hear your service is lagging a bit. That is definitely not the norm - I have great data speeds on the network.  A few questions to clarify:

- what phone are you using?

- what plan do you have on your account (3g or full speed)?

- what is the reception like in the areas you have having slower speeds?