I have make a payment but I still have no service

[Greygoust]

I just pay my due and I still have no service n online it didn't even show the payment that I make but when I call 611 i can clearly hear my balance I've been with public for over a year now I never really have a problem with the company well can someone from public mobile help me please I have even sent a private message to someone from public but no answer still

[ech_786]

I am just so glad to hear things are moving
Thanks @Shazia_K

[MzBlackPearl]

Yes she definitely is! Thanks for your help! @Shazia_K

[MzBlackPearl]

My PM has been sent. Thank you for looking in to this, @Shazia_K

[Rockdaddy22]

She's awesome isn't she? 🙂

[Kraekin]

@Shazia_K THANK YOU 😄

[Shazia_K]

@Kraekin, 

Can you please reboot your phone? everything should be good to go. 

Thank you for your patience. 

Shazia

[Kraekin]

@Shazia_K can you please check my PM, I have been without service for over 8 days now.

[Shazia_K]

Hello @MzBlackPearl, @Greygoust, 

I'm really sorry to hear about this, 

@Greygoust, I got your private message, please keep an eye out to my reply and reply back so I can help you quickly. 

@MzBlackPearl, Can you please send me a PM with your Public Mobile phone #. 

Thanks,

Shazia

[MzBlackPearl]

@Shazia_K Would you be able to help us with this issue please?

[Greygoust]

0$ but when call 611 they give me my balance

[MzBlackPearl]

Hello, 

I am having the same problem. I previously had a $47 30 day plan and I switched to a $26 10 day plan, today. I added $25 and had a $2 loyalty reward. My current balance is $1. The payment came out, I received texts saying that it was successful and it is showing accurately in self-serve. But I have no actual service. I have done a battery pull and have removed my sim card for about 30 secs before replacing the battery and still nothing. Can you please assist with this matter?

[rkreddyb4u]

ahh ok - no payment records gives me an Impression that payment is not succeeded; what do you see in the available funds ?

[Greygoust]

Not showing anything at all

[rkreddyb4u]

Hi,

Do you see a payment record in selfserve account ? goto Payments tab and them Transaction History tab. If yes, then do you see the debit records as well for the plan fee?

Hope this helps.

Thanks