I have 4g icon but no internet

[bruno83]

Spoiler

I tried:

-Resetting my phone

-Removing and re-inserting the SIM card

-Re-entering my APN settings

-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later

My data plan is active.

[Carld123]

@bruno83

We all learn something new everyday...no need to feel dumb..lol

[stonechucker]

@bruno83, you're not the first to ask about this.  Don't feel bad.

When an addon is fully used up, that information will disappear from the Overview page.

[bruno83]

Okay I added it all up again and turns out I did go over my limit. I feel dumb now thanks everyone.

[wetcoaster]

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@bruno83 wrote:

I don't see remaining data number anywhere, where is it exact? However I added up all the numbers in usage history since my last payment and I should have data left still

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Ah. The data counter shows on the landing page under "Data and Add-ons" and if you don't see "900/1024 Mb" or along those lines, you have used it all up.

[Carld123]

@bruno83

Data section on overview page..

[wetcoaster]

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@stonechucker wrote:

@bruno83, please provide the exact model number of the phone - have you checked that it's compatible with the network?

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To add to @stonechucker's point:

Use willmyphonework.net - the IMEI checker on the main Public Mobile site is only reliable when it comes to phones on the blacklist, not so much for frequency compatibility.

A network reset might still be a good thing to try.

What provider did you use the phone last? 

Do calls and texts work?

Have you tried forcing the data connection to 3G?

[bruno83]

ZTE Axon. Model number A1. I have had service before so it has to be compatible.

[bruno83]

I don't see remaining data number anywhere, where is it exact? However I added up all the numbers in usage history since my last payment and I should have data left still

[stonechucker]

@bruno83, please provide the exact model number of the phone - have you checked that it's compatible with the network?

[Carld123 · Accepted solution]

@bruno83

On the account overview page I dont think there is anything that says "data active"...plan active yes....so does it show you have remaining gb/ mb left in the actual data overview section?

[bruno83]

a ZTE Android phone. Version 5.1.1

[popping]

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@bruno83 wrote:

My phone is not LG, no network reset option. I double and triple checked and my APN information is correct.

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Which phone do you have?

[bruno83]

My phone is not LG, no network reset option. I double and triple checked and my APN information is correct.

[popping]

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@bruno83 wrote:

Spoiler

I tried:

-Resetting my phone

-Removing and re-inserting the SIM card

-Re-entering my APN settings

-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later

My data plan is active.

---

You did the right things to get your data working again.

Are you using a LG phone?

If yes, do a network(not factory) reset and check your APN again to ensure no spelling mistake.

https://apn-canada.gishan.net/en/apn/public-mobile