I got message saying unable to port my existing number, and ask me to fill a form which I can't find

[fredalin]

I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not  able to find the form. Can someone help to resolve this?

[Sanityisunrated]

Hey! Is it possible that the number you're trying to port over isn't a currently active number?

You can't port a number if it is disconnected or suspended!

[Gregmt]

Log into your online account and start the "change my Number " process. Once you log into your account , you will see this "change my number" on the right hand side of the home page when you first log into your account. Once you do this , make sure that you then click in port in my number . Do not click on get a new number from Public Mobile. 

Cheers.

[Jackhyf63]

@fredalin 

You might have an incomplete port.  Likely need to contact moderator for help, send a private message Please include your phone number, your account number and PIN code.

[computergeek541]

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@fredalin wrote:

I bought a sim card and activate it, also requested to transfer my existing fongo number. I got an message saying unable to port and need to refill the request form (probably due to I accidentally put Fido as reseller vs Fongo). but I'm not  able to find the form. Can someone help to resolve this?

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There is no form.  That text message that Public Mobile sends out to customers to advise of a failed number port contains incorrect instructions.  You'll need to contact the moderators with the corrected Fongo account information using the instructions that Alex gave earlier.

[Lieux]

Did you already open a self serve account @fredalin ? If yes you can go in it and in the tab PLAN/ADD-ONS you can see a tab CHANGE YOUR NUMBER and you can do it by yourself.

[Alex888]

You will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437