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12-15-2022 07:38 AM
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12-15-2022 09:04 AM - edited 12-15-2022 09:05 AM
If for any reason you are unable to access your self-serve due to non-remembered sign-in credentials, contact customer support:
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
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12-15-2022 07:51 AM
@Bhuvaneswari you can change the 4 digits PIN yourself.
Simply login to My Account, Profile page, and you can change the PIN there:
https://selfserve.publicmobile.ca/en/account/my-profile/edit/security-information
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12-15-2022 07:46 AM
@Bhuvaneswari hi you will be able to change your pin in your self serve account in your profile
