I didn’t get the txt msg from my old provider

[Andrew007]

I didn’t get the txt to authorize the transfer. Can Public resend the request?

[BKNS27]

@Andrew007 

Is your old account on the previous carrier still active?

Is the old SIM in the phone to receive the text?

You must have both in place for a successful porting.

[hTideGnow]

HI @Andrew007 

I just sent you the number to call to have Public to reset the request.  Please check our inbox

[LitlLdy]

---

@Andrew007 wrote:

I didn’t get the txt to authorize the transfer. Can Public resend the request?

---

@Andrew007 , at the risk of asking a silly question did you leave your old provider’s SIM Card in the phone to authorize the text to port over?

Edit: @softech , there were no responses when I was typing my message! Sorry.

[softech · Accepted solution]

@Andrew007  yes, PM support and retrigger the porting request

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed