I didn't get my SIM card after ordering.

[rippledj]

I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered.  What should I do?  There seems to be no contact customer support phone number?

[rippledj]

Also, yeah, I can't submit a ticked because it won't accept my password and I can't seem to reset it.

[rippledj]

Thanks.  I'd also like to say that it seems I can't reset my password.  I have tried my email address and it just says I can't login.

[chris_chan]

If all else fails from the other comments, go to Walmart and buying it in person, that's what I did and my phone worked the very same day with no problems at all.

[hTideGnow]

HI @rippledj   PM has been fulfilling SIM orders about 2 weeks.  If it is a month, probably lost.  Please  open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Type: did not receive my sim card
2. Then click "Contact Us" ,
3. and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

I bought sim cards from these guys and they're fast...4 days for delivery out west. If you happen to be in GTA...they even offer curbside pickup. Price is right too....

https://canadiancellsupplies.com/collections/sim-cards/products/public-mobile-multi-sim-card-3-in-1-...

When the sim you ordered does arrive...gift it to a friend or family member.

[Meow · Accepted solution]

One month is way too long to receive SIM from PM.

Talk to agent through email (no other way): Send a private message to the CSA - agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JL9]

This seems to be a thing where it takes quote awhile. Best bet in the future is picking one up in store or kiosk or CCS Canadian Cell Supplies is cheap and pretty quick and reliable.

For the current situation you would have to talk to a CS Agent there are a few diff options but the quickest would prob be to buy a new one and the agent can credit you for the sim you didnt receive.