don't try too many times too fast
Account will get locked after 2 attempts. Too many attempts will trigger a fraud alert lock and you will have to contact customer service by Moderator Team to unlock the alert and then have them to add credit card for you.
If your service is suspended, or the following method doesn't work and you need to add fund urgently, it is best to purchase a voucher and add it thru 611 to get your service working and then contact customer service by Moderator Team.
Try this only after you have not made any attempts for 24 hours. It is best to try it late at night when the site has less traffic. (Tips: No more more than 4 unsuccessful tries with the same card within 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.)
1. Clear the browser cache and then close all tabs.
2. Launch your browser again, you might want to Use secret/private/incognito mode.
3. At Self-Serve, Payment Tab-> "Manage my Card" (Under the One Time Payment option) -> "Replace my card"
4. When filling in the information
a. Avoid autofill
b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.
c. Do not use the Apt/Unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. Do not use a space in the postal code.
If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
e. Make sure you use the full name on the card.
5. Submit the credit card/address without a payment attached to have it register.
