I can't turn on my phone
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05-25-2021 09:53 PM - edited 01-06-2022 02:09 AM
I turned off my phone for an update. Now it won't restart. How can I get in touch with a person at Public?
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05-25-2021 10:51 PM
There's a flash sale for a google pixel 3a from B&H....$220 all in w/shipping, taxes and duties. The sale for the moto g7+ just ended but will go on again at $119 US or $165 cdn all in.
https://www.bhphotovideo.com/c/product/1638385-REG/google_ga00464_us_pixel_3_64gb_smartphone.html
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05-25-2021 10:47 PM - edited 05-25-2021 10:51 PM
@abwh : So much for Certified Pre-Owned. But hey...you have a year warranty. Keep the SIM. You can use it in a temporary phone until the replacement arrives and then have that SIM as a spare (assuming they send you another on a warranty replacement)
Edit: Now I see why you came here asking.
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05-25-2021 10:37 PM
Well that's a bummer with your "new" phone. Here's the help article to return your phone.
https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs
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05-25-2021 10:36 PM
Hmm... the last/easiest thing is just to plug it into the charger and leave it for an hour...
Either you'll see life (possibly when you tap the Power button) or not. Sorry to hear it may be a gonner! 😞
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05-25-2021 10:35 PM
Thank you for your help but I'm giving up.
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05-25-2021 10:33 PM
Just delivered from Public Mobile. Refurbished. Hasn't been wet. Can't be opened to remove battery - by me anyway.
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05-25-2021 10:30 PM
Its not looking promising. Where did you get the phone?
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05-25-2021 10:27 PM
@abwh : So what happens when you plug it into a charger? Anything light up? Did it get wet recently? Does the back open like an older phone with a battery? Unfortunately not many phones have removable batteries these days.
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05-25-2021 10:24 PM
Thanks again but I've tried this several times and it's not working. I suspect this is a problem we can't resolve and I'll have to get the phone replaced.
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05-25-2021 10:20 PM
Okay try this...
Forced Restart
If the device is unresponsive or frozen, displays a blank or black screen, or will not respond when the power button is pressed, perform a forced restart.
Press and hold the Power and Volume Up buttons for 10-20 seconds. The device will restart and go through the boot-up sequence.
Note: The forced restart does not delete any data stored on the phone.
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05-25-2021 10:18 PM
Last time I looked charge was more than half full.
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05-25-2021 10:17 PM
Hmmm....how much battery did it have before you started the update?
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05-25-2021 10:17 PM
@abwh : Is there no tiny barely visible model number on the back or something?
Did you get the phone from Public Mobile? Or just somewhere? Seems this isn't a Public Mobile problem but certainly lots of people here willing to help you out.
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05-25-2021 10:14 PM
Thank you for your help but I've tried everything you've mentioned and the phone won't start. No lights/leds either.
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05-25-2021 10:07 PM
Try this and report back if it works....
Press and hold the Power button for approximately 10 seconds or until the device power cycles. If the device doesn't power on or is unresponsive, attempt the following:
- Plug the device into a manufacturer approved wall charger and wait 1-2 minutes.
- If the LED indicator doesn't light up after 1-2 minutes, move the wall charger to a different outlet to ensure the issue isn't with the outlet.
- If the device still doesn't power on, ensure it's still connected to the wall charger then press and hold the Power button (bottom button on the right-edge) and Volume down button (located above the Power button) for 1-2 minutes.
- If the device still doesn't power on, repeat steps 1-3 using a different charger.
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05-25-2021 10:05 PM
I've tried to hold the power and volume buttons down at the same time.
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05-25-2021 10:04 PM
I just got this phone a couple of hours ago. It's a Motorola, not sure what model.
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05-25-2021 10:01 PM
What is the make and model of your phone? Each phone can have a different restart method. But make sure you have at least 50% battery and generally you will have to hold the power and volume down button until you get the phone brands logo come up. But it would be better to tell us your make and model first.