I can't receive messages or calls unless I switch on my Roger's simcard.

[RavingRaven]

@JohnPenner 

Did you just activate? Do you have any service on your Public Mobile sim card? If nine it did not provision correctly upon activation and you need to contact customer support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you have ported in your phone # did you reply YES to the porting authorization text within 90 minutes of recieving it?

Or are you can existing customer that has lost service?

[Phil_Adelphus]

@JohnPenner  I'm assuming you just joined Public Mobile and ported your phone number from Rogers?  Did you reply YES to Rogers authorization text within 90 minutes?  Can you make outgoing calls and texts and does data work?