I can't receive calls and only limited texts

[Naztan83]

I can't receive incoming calls, and can only reciece texts from a few contacts. This is super frustrating how do I fix this ? Any help is appreciated.

[rishikap7]

Hi Sarah, I've sent you a personal message in regards to exact same issue and included account number and email.  I've been out of service for a week! Thanks 🙂

[Saray_O]

Hi @Naztan83, 

I'm really sorry about that!

I can't find your account using your email address. Are you able to receive calls and texts now?

Let me know!

[Wrazzaqui]

I had the same thing happened to me after activating my sim but after 1 hour it was fixed, it was because it took a while to transport the number. Did you have your sim active before transferring you number to public mobile?

[ora]

try by enabling cellular data and 3G service

[Rockdaddy22]

I don't think that'll help

[hummuschips]

Even though you are supposed to deal with public mobile to fix he port, you min be able to call Fido and ask them why the port didn't go through and maybe they can fix it from their side.  That's an option to pursue while you wait for a mod to respond. 

[Rockdaddy22]

Ok definitely souls like a failed port

[Naztan83]

No I was with Fido

[Rockdaddy22]

It sounds like it could be a failed port. You'll need to contact a mod.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Rockdaddy22]

Were you with Wind?