I can't pay using 2 credit cards

[PMdropout]

for some reason the auto pay function stopped working.

I have a credit card on file which is fully paid-up and PM isn't charging it. Error msg

I just attempted to enter a new credit card - it also isn't being processed; Error msg

I try calling 611 from my phone and won't let me enter credit card info like the system used to allow. Tells me to call my credit card company, which I can't do because my phone isn't allowing outbound calls!!!

[hTideGnow]

HI @PMdropout  no , you won't

From what I understand , it is a problem on PM side, nothing to do with the credit card.  PM system does not even try to talk to your credit card for fund

[PMdropout]

Is my credit score being negatively impacted by these payment problems?  It seems to be happening for at least 3 months now - but somehow I am able to pay 1 month at a time - until now! I don't understand it because everything is correct and my cc are paid up!

[PMdropout]

thanks, I never thought about doing a voucher.  Since my credit cards are often needing to be reissued (due to fraud) I think I will proceed with the voucher option in the future. What are the voucher amounts?

[hTideGnow]

HI @PMdropout 

As you tried more than twice in an hour , could have some fraud lock on the account 

try to wait an hour before you try again

if still unable to pay, you can submit ticket with support :

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or if need to pay today and don't want to wait for agent to respond, buy a voucher from Shoppers drug mart and then load the voucher using *611