I can't make calls bc you say I have no minutes left What?!

[Vitt]

Never had this issue. Can't get an answer. I have unlimited calling, 5g plan. This is annoying. Public Mobile customer services is awful. 

[Sansan]

Did you restart your phone? Sometimes that helps.

[hTideGnow]

hi @Vitt 

usually that is just a system glitch.  Try Reboot phone and click Reset Network Settings on the phone.  Try calling with and without the 1 in front of the 10 digits

But if same, then submit a ticket with CS Agent using Chatbot and ask PM support agent to refresh the account  
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage