Showing results for 
Search instead for 
Did you mean: 

I can't make calls and the data service is not working

Great Citizen / Super Citoyen

Good afternoon,


My service suddenly stopped allowing me to make calls. Every time I try to dial a number, after few seconds, the call is ended by a busy line sound. I tried dialing different numbers but I ended up with the same issue. The data service is also not working. 


What is going on?


Thank you for your help in advance.




Model Citizen / Citoyen Modèle

@ShadowWarrior give a look in other 2 topicks before

Great Citizen / Super Citoyen

Thank you! 

Good Citizen / Bon Citoyen

I am having the exact same issue... I can RECEIVE calls AND I can access the internet over mobile DATA.... I just can't dial out!  Phone immediately hangs up when dialing.

Model Citizen / Citoyen Modèle

I can't even register on the network.

Retraité / Retired
Retraité / Retired

Hey everyone,


thank you for reaching out to us and for raising concern!


There currently seems to be an outage affecting both QC and ON - however service will be back up and running soon as our teams are actively working on fixing the issue. If you haven't done so already, please power cycle and test. If the issue persists, hang in there - it will be back up and running soon!


Let us know if you have any other questions.






** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **