10-11-2024 01:53 PM
A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks me to “resume my activation” but I already have an account and a plan, I just want to switch over the email and change the plan. The live chat has not been helpful as they always direct me to FAQ’s and I can’t find anyone with the same issue.
Solved! Go to Solution.
10-11-2024 02:06 PM
hi @Cass26
could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then please submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-11-2024 01:54 PM
@Cass26 Let support help you fix
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437