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I can’t log into my account after attempting to change the email associated with the account

Cass26
Great Neighbour / Super Voisin

A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks me to “resume my activation” but I already have an account and a plan, I just want to switch over the email and change the plan. The live chat has not been helpful as they always direct me to FAQ’s and I can’t find anyone with the same issue.

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Cass26 

 could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then please submit a ticket with CS Agent using direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Handy1
Mayor / Maire

@Cass26  Let support help you fix 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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