I can’t get my esim added to my phone

[Cindy26]

Need support to set up eSIM when i click on payment option I can’t pay it takes me to another page 

[hTideGnow]

hi @Cindy26 

that's for existing account and not new activation?

the payment system is glitchy and usually support agent cannot help (they won't help with credit card error like that )

a quick way to get it done is to buy a voucher from Shoppers drug Mart and load the voucher into the account, then buy esim again

or you can wait 24 hours and try again 

[Chalupa_Batman]

Hello @Cindy26 

This is how to create a ticket for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437