I can't find my account

[SekyoungWon]

Hi 

I can't login every time when i want to pay.

I tried only one times, but my account is already locked. 
please reset my password.

[esjliv]

@SekyoungWon 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

Then try the "forgot your password" option: https://selfserve.publicmobile.ca/forgot-password/

If suspended for over 90 days, then you lost your account, phone number and access to self serve.

If still a current customer and still having issues, contact CSA by methods provided by @Meow 

[JL9]

If you are still having issues logging in and haven connected with a CSA but you need your phone active now, you can buy a voucher and load it to your account through 611

[Meow · Accepted solution]

Did you try forgotten password link?

If noting works for you, contact agent. If ticketing does not work very first time, send them private message (#2).

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent