Transferring phone number from CT Excel to Public Mobile

[Zihe]

Hello,

I am a new customer of Public Mobile and I had some issus when transferring my phone number. When they are asking me to choose the old service provider, CT Excel is not on the list. Also, CT Excel doesn't have an account number, which means that I can't continue the activation.

If you have a solution, please contact me. Thank you very much.

[hTideGnow]

hi @Zihe 

you will likely have to ask CTExcel and ask them for the phone number

But from what we heard before, people should activate with a new phone number first.  After it is setup , open a ticket with Pm support and they can do it manually for you

and remember to check if your number can be port into PM first

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

To open ticket with Pm when it is time,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage