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I can't contact customer service

Great Neighbour / Super Voisin

I  cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to this cell number even though I cannot check the texts because the phone isn't activated! When I try to open a ticket, it sends error messages. When I try to message CS_Agent it tells me that there are no matches to that name. I cannot even access my own phone number in order to change to a different provider.

Is there any way to contact a service agent?


Mayor / Maire

@RMU  When was last payment made ? You safe for 120 days after last payment , If account has been suspended more then 90 days it’s closed you can dial 1855 4 public what recording to you get ? Can it find your number ? . Here’s link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV


Deputy Mayor / Adjoint au Maire


Here is the link to contact customer service it sounds like your account might have been closed if it’s been more than 90 days since the last payment was made. Please click this link below to message customer service:

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

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