I can't connect to the internet. What's the reason?

[lena]

I can't connect to the Internet. What's the reason?

[PBForMe]

If your APN is set correctly there's really nothing more you need to do, in that case you'll have to wait for one of the PM staff to reply work their magic.

In the meantime if you have another phone to test it out on you could eliminate the hardware issue. 

[jongleuse]

@PBForMe

I am all fresh to public mobile. I started my plan, which includes data 2 days ago, and haven't been able to connect to the internet since then.

So I guess I don't need to reset my SIM card which is completely new? I tried turning the phone off but it didn't work.

[PBForMe]

Perhaps you went over your data allotment? Did you include data in your plan? Could try turning it off, remove and reseat sim, and turn it back on, sometimes that works. 

[jongleuse]

@Cyber

I could configure my APN as you explain, but am still unable to access data on my androïd phone. When I try to reach a website, the page doesn't load, and I receive a notification saying "check connection", "open your web browser to finish connecting".

I also receive "sign in to network" notifications.

Both take lots of time to charge and end up on a blanck page.

What should I do?

Thanks in advance...

[Cyber]

@Martin, 

Per experience, I had to configure APN type only when I was using custom Android ROMs.

[Martin]

Cyber,

Thank you for bringing that to my attention.

[Cyber]

@Martin, FOTA and HIPRI are not supported by all phones.

The APN type "in general" is automatically configured.

[Martin]

Cyber,

For PM's APN type, you may wish to consider fota and hipri.

[Cyber]

@lena, if you have an iPhone, update to iOS 8.2, then configure your APN as shown below :

1. Insert your Public Mobile SIM card into your unlocked iPhone. 
2. Tap “Settings”
3. Tap “Cellular”
4. Tap “Cellular Data Network”
5. Change your APN values to match the table below:

*Only update the fields that are circled. Leave every other field empty

[Cyber]

@lena,

To access DATA (internet) you must configure your APN.

Step-by-step APN configuration :

Step 1

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Blackberry
OS 7 and lower (BB curve, Bold, Torch, storm) - All > Options > Device > Advanced System Settings > TCP IP

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows
Windows 8 Step 1 Settings > cellular > Add or Edit internet APN

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.