I can't call

[sohksh]

I can't call, nobody can call me!

when I call, I get this message: the number is not registered on network!

Please let me know what should I do ?

[srlawren]

Thanks for resolving this so quickly for @sohksh, @Mary_M!  

[Mary_M]

Hey @sohksh

Glad to hear that! 

If there is anything more we can do for you, please let us know!

In order for other members to find solutions associated to similar issues, can you please mark your post as resolved?

Cheers!

[sohksh]

Finally it works!!

Thank you @Mary_M !

Thank you @Luddite !

[Mary_M]

Hey @sohksh,

Can you please reboot your device (turn off, remove battery, reinsert, turn back on) and search for the Public Mobile network?

Please respond by private message 🙂

Thank you!

[Luddite]

@sohksh A pleasure.

Good luck getting service back quickly.

[sohksh]

Thank you @Luddite !

[Mary_M]

I have sent you a private message @sohksh, you can simply reply to it 🙂

Thank you @Luddite !

[Luddite]

To send her a message put your mouse over her name. You will see a box that says "Send Message". Click that to send her a message.

[Luddite]

Hopefully you were not gone too long without paying. Send Mary your phone number by private message and she will look after you.

Do you know how to send a private message?

[sohksh]

Thank you Mary!

How can I send a private message to you?

[sohksh]

My cell phone is Samsung S4, I had this service from almost 2 years ago, it is not new,

but I was out of Canada for almost 2 months, After comming I can't call with it,

I have paid it and I don't have any Owe!!

[Mary_M]

Hello @sohksh

I apologize for this inconvenience, I understand how frustrating it can be.

Can you please send me your phone number by private message? We will take a look at your account and resolve the issue 🙂

Looking forward to it,

Mary!

[Luddite]

Some additional information would be useful:

a) What is the make & model of your phone?

b) What plan and add-ons did you choose?

c) Did you ever have service, or is this a brand new account?

d) When you log into your self serve account does it show "Active" or "Suspended"?

[sohksh]

Why nobody answers me?

please help me!!