I can send texts and make calls but I can't receive them

[jotaudio]

Just as it says. I've put my sim in other phones and the problem is the same. Do I need a new sim or is it an issue with PM? Whenever I restart my phone I get a few texts that might trickle in. I have deleted a ton of old messages as well as cleared the cache and data in the Messages app. I'm using a Samsung S8. My data works fine. This happened out of no where, no new updates to the phone or apps as far as I am aware. thanks!

[JK8]

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@jotaudio wrote:

I have no tried this. What is it?

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Set the preferred network to 3G on your phone and reboot.

[jotaudio]

I have no tried this. What is it?

[jotaudio]

Interesting. My partner is with PM and her service has been.

[hTideGnow]

@jotaudio did you also try the network to 3G only trick?  if that still not work, you might want to open a ticket with PM and hope they can so something on the system to resolve your issue

[computergeek541]

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@jotaudio wrote:

Just as it says. I've put my sim in other phones and the problem is the same. Do I need a new sim or is it an issue with PM? Whenever I restart my phone I get a few texts that might trickle in. I have deleted a ton of old messages as well as cleared the cache and data in the Messages app. I'm using a Samsung S8. My data works fine. This happened out of no where, no new updates to the phone or apps as far as I am aware. thanks!

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I suspect that there is something happening with the network based on the number of reports in the last few days about similar issues. It will interesting to hear what infromation Public Mobile can share about this.

[JK8]

@jotaudio 

There have been many reports of this.

1. Try resetting network settings and reboot.

2. Try setting preferred network to 3G and reboot.

3. Put sim in another phone and then back again.

If all else fails:

You would need to contact a Customer Support Agent. Second option below is easiest.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

[Anonymous]

@jotaudio 

can you try it selecting the network to "3G ONLY"

for iPhone visit Here link 

or Here link 

for android visit Here link ,

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck