I can not sign in to my account

[Kamelia]

Hi,

I can not sign in my account and when I ask to send a link for changing the password I be never received that link.

I need to do the payment but I couldn’t.

thanks

[jp2]

They try to respond within 48 hours 

[Kamelia]

Thank you. I sent message to moderator yesterday but I haven’t heard from them.

Where should I expect to receive they reply?

thank you

[Kamelia]

Hi, 

I created account for community but I could not login to my account.

I really need to log in to make payment.

Could you help me?

Thanks

[KMG]

The reset/forgot password link does not work.  If you cannot remember your password, you need to contact the Moderator Team to reset it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jp2]

The reset your password function doesn't work you need to send a private message to the mods to get it changed. Info in the spoiler 

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with your account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. 

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top-up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9 am to 9 pm, and Saturday & Sunday from 9 am to 7:30 pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours.

• There is no need to send multiple messages. In fact, each message you send will put you all the way to the back of the line.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages

[krazykiwi]

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@Kamelia wrote:

Hi,

I can not sign in my account and when I ask to send a link for changing the password I be never received that link.

I need to do the payment but I couldn’t.

thanks

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I see you just registered. At any point were you able to sign into your account?