05-07-2019 10:05 AM - edited 01-05-2022 07:26 AM
Hello,
I used to had Auto pay , but I got another credit card with different card number , but when I try the new card it gives me this message :
"Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."
but there is no problem with my credit card and for making sure , I tried my husband's card as well but still the same message.
would you please help me as my account has been suspended.
Thanks
Shabnam
Solved! Go to Solution.
05-07-2019 12:16 PM
@hycm53 wrote:
@Father_15 wrote:Hello I had a preregistered credit/debit on the account to make payment but the number got changed just recently and I want to update it and i do not have the option to do so please help me
Neermala
Login your self service account, click My Profile, on Edit Profile page, click "edit", after click, you can update your credit card information, make sure to click "Register" button after you fill up.
Say what now?! 🙂 No.
Log in, click on Payment, lower down click on Manage my card, choose replace or remove.
Some say to remove and add. Seems to me that replace effectively does the same thing.
05-07-2019 12:05 PM
@Father_15 wrote:Hello I had a preregistered credit/debit on the account to make payment but the number got changed just recently and I want to update it and i do not have the option to do so please help me
Neermala
Login your self service account, click My Profile, on Edit Profile page, click "edit", after click, you can update your credit card information, make sure to click "Register" button after you fill up.
05-07-2019 11:57 AM
@Father_15, go into MyAccount, Select Payment, and you'll find an option to Manage your Credit card. Remove the current card, and then add the new card. See the other options above for more suggestions.
NOTE - I just changed prepaid cards myself - I didn't have a balance on my card, and got the same issue. After I loaded a balance, it worked without issue.
05-07-2019 11:45 AM
I had the same problem , I ended up buying from recharge.com to make a payment. there is an issue with the website which does not accept any new credit card.
05-07-2019 11:09 AM
Hello I had a preregistered credit/debit on the account to make payment but the number got changed just recently and I want to update it and i do not have the option to do so please help me
Neermala
05-07-2019 10:14 AM
Thanks I will try that.
05-07-2019 10:11 AM
@shabnamt try leaving out the unit number or dropping digit of postal code.
The easiest way sometimes is to buy a voucher and use that to top up, then deal with cc issues. Vouchers can be bought at select retailers ie 711, gas stations Canadian tire, shoppers drug mart or online at recharge.com (there is a covience fee)
05-07-2019 10:11 AM
Thnks , Actually I did that yesterday , but there is no answer yet.
05-07-2019 10:09 AM
Try contacting a moderator for assistance.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437