I can dial out, but when people call me, it goes directly to my voice mail.

[jintianhuan]

Need help please!

[matbasm]

@Klee600430, when did you sign up/register?  Was it more than a couple of hours ago?  Have you power cycled your phone?  Since it is a new number, there is no stuck port issue here.

If it has been a couple of hours, and you have restarted your phone, then something might have gone wrong with the account set up (on Public mobile side).  In that case, you would need to contact the moderators team via private message, and ask them to assist you.  Include your phone# or account# and account PIN (if you know it) in order to speed up the process.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Also, you have posted to a very old topic.  In the future, you should always start a new topic in order to ensure that your question gets the most possible exposure, and the quickest response.

[mimmo]

@Klee600430  you replied to an old topic dealing with porting.  sometimes it better to start your own thread.  since its a new activation and new number i would contact the mods to look into your account.  Also include your sim number.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

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[Klee600430]

Hello,

I have same problem which I am able to dial out but when people call me it goes directly to my voice mail account.

This is my new number and I have not taken old number from previous carrier.

I have no idea what is wrong with my number.

[srlawren]

@jintianhuan glad to hear it!  Welcome to Public Mobile....

[jintianhuan · Accepted solution]

Alright~ it is working now.

[Saray_O]

Hi @jintianhuan, 

@Shazia_K is working on it right now 🙂 

[Shazia_K]

@jintianhuan, 

I already replied to your other thread, 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[jintianhuan]

Hello,

it is the next day now. The port it's still not completed. 

what do we do?

[Saray_O]

Hi @jintianhuan, 

I'm sorry that your port is taking longer than expected. I will look into this for you. Could you provide me with this info via private message?

- Rogers account number

- the Rogers number you're trying to port in

- your SIM card number

Thank you 🙂 

[jintianhuan]

OK, I guess I will just wait.

[Luddite]

Unless it was a landline the port should be complete; often the delay is from a small data entry error. Let's notify the moderators @Shazia_K @Mary_M @Saray_O to have a look. 

Normally your Rogers SIM will continue to provide service until the port in finsihes. Do not cancel your Rogers account; that will happen automatically when the port in has finsihed.

[jintianhuan]

yes, I did.

About 2 hour ago.

I was with Rogers.

[Luddite]

Did you just request a transfer from another carrier? If so, which and when?