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I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE

Cool-Motivator
Great Neighbour / Super Voisin

Moved my number from Petro Canada Mobility 24 hours ago. I can call, send texts & have data but I cannot receive calls or texts on my iPhone SE . Submitted a ticket... Voice calls go directly to voicemail, texts aren’t received at all. All settings are as directed. Rebooted- removed sim etc. Still no success... 

4 REPLIES 4

Cool-Motivator
Great Neighbour / Super Voisin

Thanks!

Triguy
Mayor / Maire

Sounds like your port is incomplete.  You will need to wait for a moderator's response.

Dunkman
Oracle
Oracle

@Cool-Motivator 

Looks like stuck port.  Usually mobile ports should be completed within a few hours.  You could try your old carrier SIM card for now until moderator helps.  

will13am
Oracle
Oracle

@Cool-Motivator , it sounds like you have a stuck port.  The moderator team will be able to re-submit the port for you.  If you have contacted them already, they should be on it shortly.  Stay patient.  Welcome to Public Mobile.

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