I bought 1G data US add-ons twice, accidentally paid twice, got receipt, but not work 😕

[Andrewlzj]

Thank you so much @softech @🙏🙏

[softech · Accepted solution]

@Andrewlzj   when PM agent replies, remember to ask them to reverse the two data add-on you got.  Just tell them you got the wrong one and they likely will reverse it 

enjoy your trip

[Andrewlzj]

I will buy a US one instead, thanks for your help 🙏🙏🙏

[Andrewlzj]

😭😭😭can I get refund?

[softech]

@Andrewlzj   you bought the WRONG one.  You bought the regular data for use in Canada

you ae in Boston and you need US roaming data

one of these

Bundle - US Roaming - Talk, Text and 3GB Data (15 days)- $30 (25 Reward points)
Bundle - US Roaming - Talk and Text (15 days) - $15 (10 Reward points)
Data - US Roaming - 250 MB Data (15 days) - $10.00 (5 Reward points)
Data - US Roaming - 1GB Data (15 days) - $20.00 (15 Reward points)
Data - US Roaming - 3GB Data (15 days) - $25.00 (20 Reward points)

[Andrewlzj]

 this is the payment 😭, but not work at all

[Andrewlzj]

The 1st set supposed to be expired since it starts March 27, 

[Andrewlzj]

I just PM CS agent and hope can get helped soon...🙏😞

[softech]

@Andrewlzj   are you done with one set of 15 days roaming, just expired and buying a 2nd set? 

If you re-buy a 2nd set of roaming addon, you are supposed to wait 24 hours AFTER the first set expired

[Andrewlzj]

Yes it is enabled, actually I used in howaii two weeks ago, worked perfectly, not sure why not working this time 😔

[softech]

@Andrewlzj so you see it connected?

next thing, make sure Mobile Roaming data is Enabled!!

[Andrewlzj]

I just tried to manually switch to T-Mobile, still no internet connection 😞🙏

[softech]

@Andrewlzj   

According to this, roaming data should work in Boston.   Voice could be trickier , but now we have VoLTE, so, as long as data work, voice roaming should work

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-NYC/m-p/869525

[softech]

@Andrewlzj   yes, will try to help

can you change the Network selection from Automatic to Manual? then pick T-Mobile and see if it works

make sure Preferrect network type or network mode is set to 4G or Automatic

Let us know if it works

for duplicated purchase, open ticket with PM network and ask them to reverse one of the transactions

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Andrewlzj]

Anybody can help me 😭? I'm in Boston now...