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I am not receiving text messages.

Rlbrns
Great Neighbour / Super Voisin

Hello! 

I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unlimited talk/text Canada and US. 

I've restarted my phone. Took out the sim, put it back in. 

What else can I do? I sent some important work texts and I need the replies... 

Thanks!

2 REPLIES 2

geopublic
Mayor / Maire

@Rlbrns  If you are still unable to receive texts you need to submit a ticket to PM and ask them to remove the US Roaming add-on from your account. Mark the ticket as urgent.

 

Submit a Ticket

 

Anonymous
Not applicable

@Rlbrns wrote:

Hello! 

I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unlimited talk/text Canada and US. 

I've restarted my phone. Took out the sim, put it back in. 

What else can I do? I sent some important work texts and I need the replies... 

Thanks!


Was it the $60 plan? Or a roaming add-on?

The roaming add-ons have a nasty long-time bug where the day after the 10 day add-on expires, texting doesn't work. If this is that 11th day then you'll need to wait out the day. Or try your luck with contacting the moderators using the stupid chatbot down in the lower right.

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